Terms of Service - Easy AI Chat Bot by Sans Terra

Last Updated: [Current Date]

1. Acceptance of Terms

By installing and using the Easy AI Chat Bot WordPress plugin ("the Plugin"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not install or use the Plugin.

2. Service Description

Easy AI Chat Bot is a WordPress plugin that provides an AI-powered chatbot widget for your website. The Plugin connects to Sans Terra's external AI service to process and respond to visitor messages.

2.1 Free Tier Features

  • AI chatbot widget (floating or embedded)
  • Static knowledge base training
  • Full bot customization
  • Conversation management
  • Email notifications
  • Usage Limits:
    • 100 messages per month
    • 4 WordPress pages for training
    • 1 custom email notification rule

2.2 Premium Tier (Future)

Premium features and pricing will be announced separately and require a separate agreement.

3. Account Registration and API Keys

3.1 Account Creation

To use the Plugin, you must:

  • Create an account on our platform
  • Obtain a valid API key
  • Register your domain with your API key
  • Keep your API key confidential

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your API key
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

4. Usage Limits and Restrictions

4.1 Message Limits

  • Free tier accounts are limited to 100 messages per month
  • Message counts reset on the first day of each calendar month
  • When the limit is reached, the chatbot will stop responding until the next reset
  • Messages are counted per conversation interaction, not per word

4.2 Acceptable Use

You may not use the Plugin to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit malicious code or viruses
  • Harass, abuse, or harm others
  • Collect data from users without consent
  • Impersonate any person or entity
  • Generate spam or automated messages
  • Engage in fraudulent activity

4.3 Content Restrictions

You may not train the bot on content that:

  • Is illegal, harmful, or offensive
  • Violates copyright or trademark laws
  • Contains personal data of others without consent
  • Promotes violence, discrimination, or hate speech

5. Data Collection and Usage

5.1 Data We Collect

When you use the Plugin, we collect:

  • Your domain name
  • API key and account information
  • Chat conversations between your visitors and the bot
  • Pages you select for bot training
  • Bot configuration settings
  • Notification email addresses

5.2 How We Use Data

We use collected data to:

  • Provide the chatbot service
  • Generate bot responses
  • Send email notifications
  • Improve our service
  • Prevent abuse and fraud
  • Comply with legal obligations

For complete details, see our Privacy Policy.

6. External Service Dependency

6.1 Service Architecture

The Plugin relies on Sans Terra's external AI service infrastructure, including:

  • N8N workflow automation platform
  • OpenAI and/or other AI model providers
  • Cloud hosting services

6.2 Service Availability

We strive for high availability but do not guarantee:

  • Uninterrupted service access
  • Error-free operation
  • Any specific uptime percentage

6.3 Service Modifications

We reserve the right to:

  • Modify or discontinue the service
  • Change features or functionality
  • Update pricing for premium tiers
  • Require software updates

7. Intellectual Property

7.1 Plugin License

The Plugin is licensed under GPL v2 or later. You may modify and distribute the Plugin under those terms.

7.2 Service and Branding

Sans Terra retains all rights to:

  • The Sans Terra name and branding
  • The service infrastructure
  • AI models and training data
  • Documentation and content

7.3 Your Content

You retain ownership of:

  • Your website content
  • Bot training data you provide
  • Customizations you create

8. Warranty Disclaimer

THE PLUGIN AND SERVICE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Plugin will meet your requirements
  • The service will be uninterrupted or error-free
  • Bot responses will be accurate or appropriate
  • Any defects will be corrected

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SANS TERRA SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, or consequential damages
  • Loss of profits, revenue, data, or business opportunities
  • Damages exceeding the amount paid by you (if any) in the past 12 months

10. Indemnification

You agree to indemnify and hold Sans Terra harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Plugin
  • Your violation of these Terms
  • Your violation of any rights of others
  • Content you provide for bot training

11. Account Termination

11.1 Termination by You

You may stop using the Plugin at any time by:

  • Deactivating the Plugin
  • Deleting your account
  • Revoking your API key

11.2 Termination by Us

We may suspend or terminate your account if:

  • You violate these Terms
  • You exceed usage limits through abuse
  • Your account shows suspicious activity
  • Required by law
  • We discontinue the service

11.3 Effect of Termination

Upon termination:

  • Your access to the service will cease
  • Your data may be deleted per our retention policy
  • Unpaid fees remain due
  • Sections 7-13 of these Terms survive termination

12. Changes to Terms

We may modify these Terms at any time by:

  • Posting updated Terms on our website
  • Notifying you via email or Plugin notification
  • Updating the "Last Updated" date

Continued use after changes constitutes acceptance of new Terms.

13. General Provisions

13.1 Governing Law

These Terms are governed by the laws of [Your State/Country], without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes will be resolved through:

  1. Good faith negotiation
  2. Binding arbitration (if negotiation fails)
  3. Courts in [Your Jurisdiction] (for non-arbitrable matters)

13.3 Entire Agreement

These Terms constitute the entire agreement between you and Sans Terra regarding the Plugin.

13.4 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

13.5 No Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

14. Contact Information

For questions about these Terms:

Sans Terra
Email: [your-email@sansterra.com]
Website: https://sansterra.com
Address: [Your Business Address]

15. Specific Notices for WordPress.org Users

This Plugin is distributed through WordPress.org but is operated by Sans Terra. WordPress.org is not responsible for:

  • The Plugin's functionality
  • The external AI service
  • Data processing or storage
  • Support or maintenance

For Plugin support, contact Sans Terra directly through the support channels listed above.

By using the Easy AI Chat Bot Plugin, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.