Terms of Service - Easy AI Chat Bot by Sans Terra

Last Updated: 4/16/2026

1. Acceptance of Terms

By installing and using the Easy AI Chat Bot WordPress plugin ("the Plugin"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not install or use the Plugin.

2. Service Description

Easy AI Chat Bot is a WordPress plugin that provides an AI-powered chatbot widget for your website. The Plugin connects to Sans Terra's external AI service to process and respond to visitor messages.

2.1 Service Tiers

The Plugin is available in multiple subscription tiers. Feature limits — including monthly messages, content sources, knowledge base size, notification rules, and deployment options — vary by tier and may be updated from time to time. Current tier details and pricing are available at https://easyaichatbot.ai/pro.

Free Tier includes:

  • AI chatbot widget (floating or embedded)
  • Static knowledge base training (1 content source, 500-word knowledge base)
  • Full bot customization
  • Conversation management
  • Email notifications (1 custom notification rule)
  • 100 messages per month

Paid Tiers (Starter, Pro, and Business) offer increased limits, additional features such as multiple content sources, larger knowledge bases, advanced notification rules, and third-party site embedding (Business tier). Paid subscriptions are billed monthly through Stripe. By subscribing to a paid tier, you agree to the pricing and billing terms in effect at the time of purchase as displayed on the pricing page.

3. Account Registration and API Keys

3.1 Account Creation

To use the Plugin, you must:

  • Create an account on our platform
  • Obtain a valid API key
  • Register your domain with your API key
  • Keep your API key confidential

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your API key
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

3.3 API Key Revocation

Sans Terra reserves the right to revoke or disable your API key at any time for:

  • Violation of these Terms of Service or the Acceptable Use policy (Section 4.2)
  • Non-payment or failed payment for a paid subscription
  • Suspected fraud, abuse, or unauthorized use
  • Activity that threatens the security or stability of the service

Where possible, we will notify you before or promptly after revocation and provide an opportunity to resolve the issue. In cases of active abuse or security threats, revocation may occur immediately without prior notice.

4. Usage Limits and Restrictions

4.1 Message Limits

  • Each subscription tier includes a monthly message allowance (e.g., 100 messages/month on the free tier). Current limits for each tier are listed on the pricing page.
  • A "message" is counted each time a visitor sends a chat message that triggers an AI response. In other words, each visitor message that is processed by the AI service counts as one message against your monthly allowance. Bot responses do not count separately.
  • Message counts reset on the first day of each calendar month
  • When the limit is reached, the chatbot will display a limit-reached notice and stop generating AI responses until the next reset or until you upgrade your plan

4.2 Acceptable Use

You may not use the Plugin to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit malicious code or viruses
  • Harass, abuse, or harm others
  • Collect data from users without consent
  • Impersonate any person or entity
  • Generate spam or automated messages
  • Engage in fraudulent activity

4.3 Content Restrictions

You may not train the bot on content that:

  • Is illegal, harmful, or offensive
  • Violates copyright or trademark laws
  • Contains personal data of others without consent
  • Promotes violence, discrimination, or hate speech

5. Data Collection, Ownership, and Usage

5.1 Data We Collect

When you use the Plugin, we collect or process:

  • Your domain name
  • API key and account information
  • Chat conversations between your visitors and the bot
  • Content sources and knowledge base text you provide for bot training
  • Bot configuration settings (personality, rules, business summary)
  • Notification email addresses
  • Subscription status and plan tier (for paid users)

5.2 Data Ownership

You own your data. All conversation logs, bot training content, and configuration data that you create or that your visitors generate are your property. Conversation logs are stored in your WordPress database on your hosting infrastructure — not on Sans Terra's servers.

Sans Terra processes your data on your behalf solely to provide the chatbot service. When a visitor sends a message, it is transmitted through Sans Terra's workflow server and forwarded to the AI provider to generate a response. Sans Terra does not retain message content on its servers after the AI response has been delivered. Sans Terra does not use your conversation data or training content to train AI models, improve services for other customers, or for any purpose other than delivering the chatbot service to you.

5.3 How We Use Data

We use collected data to:

  • Provide the chatbot service
  • Generate bot responses
  • Send email notifications
  • Improve our service
  • Prevent abuse and fraud
  • Comply with legal obligations

For complete details, see our Privacy Policy.

5.4 Third-Party Site Embedding (Business Tier)

The Business tier allows you to deploy your chatbot on external websites outside of your WordPress installation using a JavaScript embed code. If you use this feature:

  • You are the data controller for visitors who interact with your chatbot on third-party sites. Sans Terra processes this data on your behalf as described in Section 5.2.
  • You are responsible for ensuring that the third-party site's privacy policy discloses the chatbot's data collection practices, including the use of browser localStorage and transmission of messages to AI providers.
  • You are responsible for obtaining any required consent from visitors on those sites in accordance with applicable privacy laws (e.g., GDPR, CCPA).
  • Sans Terra is not liable for your compliance obligations on sites you do not own or control.

6. External Service Dependency

6.1 Service Architecture

The Plugin relies on Sans Terra's external AI service infrastructure, including:

  • N8N workflow automation platform
  • OpenAI and/or other AI model providers
  • Cloud hosting services

6.2 Service Availability

We target 99.5% uptime for the external AI service infrastructure and make commercially reasonable efforts to maintain availability. However, we do not guarantee:

  • Uninterrupted service access
  • Error-free operation
  • Any specific uptime percentage as a binding commitment

Planned maintenance will be communicated in advance when possible. Service disruptions caused by third-party providers (AI model providers, hosting infrastructure) are outside our direct control.

6.3 Service Modifications

We reserve the right to:

  • Modify or discontinue the service
  • Change features or functionality
  • Update pricing for premium tiers
  • Require software updates

7. Intellectual Property

7.1 Plugin License

The Plugin is licensed under GPL v2 or later. You may modify and distribute the Plugin under those terms.

7.2 Service and Branding

Sans Terra retains all rights to:

  • The Sans Terra name and branding
  • The service infrastructure
  • AI models and training data
  • Documentation and content

7.3 Your Content and Data

You retain full ownership of:

  • Your website content
  • Bot training data, knowledge base text, and configuration you provide
  • Conversation logs generated by your chatbot (stored in your WordPress database)
  • Customizations you create

By using the Plugin, you grant Sans Terra a limited, non-exclusive license to process your content solely for the purpose of delivering the chatbot service (e.g., transmitting training content and messages to AI providers to generate responses). This license terminates when you stop using the Plugin.

7.4 AI-Generated Content

AI responses may be inaccurate, incomplete, or inappropriate. The chatbot generates responses using third-party AI models based on the training content and configuration you provide. Sans Terra does not review, verify, or approve individual bot responses.

You, as the site owner, are solely responsible for:

  • The accuracy and appropriateness of your chatbot's responses
  • Reviewing conversation logs to monitor bot behavior
  • Ensuring your chatbot does not provide advice that violates applicable laws or regulations (including but not limited to legal, medical, financial, or other regulated advice)
  • Any claims, damages, or liability arising from your chatbot's responses to visitors

Sans Terra is not liable for any damages resulting from reliance on AI-generated content. If you operate in a regulated industry, you are responsible for ensuring your chatbot's configuration and responses comply with all applicable regulations.

8. Warranty Disclaimer

THE PLUGIN AND SERVICE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Plugin will meet your requirements
  • The service will be uninterrupted or error-free
  • Bot responses will be accurate or appropriate
  • Any defects will be corrected

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SANS TERRA SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, or consequential damages
  • Loss of profits, revenue, data, or business opportunities
  • Damages exceeding the amount paid by you (if any) in the past 12 months

10. Indemnification

You agree to indemnify and hold Sans Terra harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Plugin
  • Your violation of these Terms
  • Your violation of any rights of others
  • Content you provide for bot training
  • AI-generated responses produced by your chatbot, including any claims from visitors or third parties who relied on those responses
  • Your deployment of the chatbot on third-party sites (see Section 5.4)

11. Account Termination

11.1 Termination by You

You may stop using the Plugin at any time by:

  • Deactivating the Plugin
  • Deleting your account
  • Revoking your API key

11.2 Termination by Us

We may suspend or terminate your account, or revoke your API key, if:

  • You violate these Terms
  • You exceed usage limits through abuse
  • Your account shows suspicious activity
  • Payment for a paid subscription fails and is not resolved within 7 days
  • Required by law
  • We discontinue the service

11.3 Cancellation and Refunds (Paid Tiers)

  • You may cancel your paid subscription at any time through your account's Stripe billing portal
  • Upon cancellation, your subscription remains active through the end of your current billing period. You will not be charged for subsequent periods.
  • No prorated refunds are issued for unused time within a billing period
  • If Sans Terra terminates your account due to a violation of these Terms, no refund will be issued
  • If Sans Terra discontinues the service entirely, you will receive a prorated refund for any remaining prepaid period

11.4 Effect of Termination

Upon termination:

  • Your access to the service will cease
  • Your data may be deleted per our retention policy
  • Unpaid fees remain due
  • Sections 7-13 of these Terms survive termination (including Intellectual Property, AI-Generated Content, Warranty Disclaimer, Limitation of Liability, and Indemnification)

12. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes by:

  • Posting updated Terms on our website at least 30 days before the changes take effect
  • Sending an email notification to the address associated with your account
  • Displaying a notice in the Plugin admin panel
  • Updating the "Last Updated" date at the top of this document

For non-material changes (e.g., typo corrections, formatting), we may update the Terms without advance notice.

Continued use of the Plugin after the 30-day notice period constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Plugin and cancel your subscription before the changes take effect.

13. General Provisions

13.1 Governing Law

These Terms are governed by the laws of [Your State/Country], without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes will be resolved through:

  1. Good faith negotiation
  2. Binding arbitration (if negotiation fails)
  3. Courts in [Your Jurisdiction] (for non-arbitrable matters)

13.3 Entire Agreement

These Terms constitute the entire agreement between you and Sans Terra regarding the Plugin.

13.4 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

13.5 No Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

14. Contact Information

For questions about these Terms:

Sans Terra
Email: support@easyaichatbot.ai
Website: https://easyaichatbot.ai

15. Specific Notices for WordPress.org Users

This Plugin is distributed through WordPress.org but is operated by Sans Terra. WordPress.org is not responsible for:

  • The Plugin's functionality
  • The external AI service
  • Data processing or storage
  • Support or maintenance

For Plugin support, contact Sans Terra directly through the support channels listed above.

By using the Easy AI Chat Bot Plugin, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.