Terms of Service - Easy AI Chat Bot by Sans Terra

Last Updated: 5/1/2026

1. Acceptance of Terms

By installing and using the Easy AI Chat Bot WordPress plugin ("the Plugin"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not install or use the Plugin.

2. Service Description

Easy AI Chat Bot is a WordPress plugin that provides an AI-powered chatbot widget for your website. The Plugin connects to Sans Terra's external AI service to process and respond to visitor messages.

2.1 Service Tiers

The Plugin is available in multiple subscription tiers. Feature limits — including monthly messages, content sources, knowledge base size, notification rules, and deployment options — vary by tier and may be updated from time to time. Current tier details and pricing are available at https://easyaichatbot.ai/pro.

Free Tier includes:

  • AI chatbot widget (floating or embedded)
  • Static knowledge base training (1 content source, 500-word knowledge base)
  • Full bot customization
  • Conversation management
  • Email notifications (1 custom notification rule)
  • 100 messages per month

Paid Tiers (Starter, Pro, and Business) offer increased limits, additional features such as multiple content sources, larger knowledge bases, advanced notification rules, and third-party site embedding (Business tier). Paid subscriptions are billed monthly through Stripe. By subscribing to a paid tier, you agree to the pricing and billing terms in effect at the time of purchase as displayed on the pricing page.

3. Account Registration and API Keys

3.1 Account Creation

To use the Plugin, you must:

  • Create an account on our platform
  • Obtain a valid API key
  • Register your domain with your API key
  • Keep your API key confidential

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your API key
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

3.3 API Key Revocation

Sans Terra reserves the right to revoke or disable your API key at any time for:

  • Violation of these Terms of Service or the Acceptable Use policy (Section 4.2)
  • Non-payment or failed payment for a paid subscription
  • Suspected fraud, abuse, or unauthorized use
  • Activity that threatens the security or stability of the service

Where possible, we will notify you before or promptly after revocation and provide an opportunity to resolve the issue. In cases of active abuse or security threats, revocation may occur immediately without prior notice.

4. Usage Limits and Restrictions

4.1 Message Limits

  • Each subscription tier includes a monthly message allowance (e.g., 100 messages/month on the free tier). Current limits for each tier are listed on the pricing page.
  • A "message" is counted each time a visitor sends a chat message that triggers an AI response. In other words, each visitor message that is processed by the AI service counts as one message against your monthly allowance. Bot responses do not count separately.
  • Message counts reset on the first day of each calendar month
  • When the limit is reached, the chatbot will display a limit-reached notice and stop generating AI responses until the next reset or until you upgrade your plan

4.2 Acceptable Use

You may not use the Plugin to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit malicious code or viruses
  • Harass, abuse, or harm others
  • Collect data from users without consent
  • Impersonate any person or entity
  • Generate spam or automated messages
  • Engage in fraudulent activity

4.3 Content Restrictions

You may not train the bot on content that:

  • Is illegal, harmful, or offensive
  • Violates copyright or trademark laws
  • Contains personal data of others without consent
  • Promotes violence, discrimination, or hate speech

5. Data Collection, Ownership, and Usage

5.1 Data We Collect

When you use the Plugin, we collect or process:

  • Your domain name
  • API key and account information
  • Chat conversations between your visitors and the bot
  • Content sources and knowledge base text you provide for bot training
  • Bot configuration settings (personality, rules, business summary)
  • Notification email addresses
  • Subscription status and plan tier (for paid users)

5.2 Data Ownership

You own your data. All conversation logs, bot training content, and configuration data that you create or that your visitors generate are your property. Conversation logs are stored in your WordPress database on your hosting infrastructure — not on Sans Terra's servers.

Sans Terra processes your data on your behalf solely to provide the chatbot service. When a visitor sends a message, it is transmitted through Sans Terra's workflow server and forwarded to the AI provider to generate a response. Sans Terra does not retain message content on its servers after the AI response has been delivered. Sans Terra does not use your conversation data or training content to train AI models, improve services for other customers, or for any purpose other than delivering the chatbot service to you.

5.3 How We Use Data

We use collected data to:

  • Provide the chatbot service
  • Generate bot responses
  • Send email notifications
  • Improve our service
  • Prevent abuse and fraud
  • Comply with legal obligations

For complete details, see our Privacy Policy.

5.4 Third-Party Site Embedding (Business Tier)

The Business tier allows you to deploy your chatbot on external websites outside of your WordPress installation using a JavaScript embed code. If you use this feature:

  • You are the data controller for visitors who interact with your chatbot on third-party sites. Sans Terra processes this data on your behalf as described in Section 5.2.
  • You are responsible for ensuring that the third-party site's privacy policy discloses the chatbot's data collection practices, including the use of browser localStorage and transmission of messages to AI providers.
  • You are responsible for obtaining any required consent from visitors on those sites in accordance with applicable privacy laws (e.g., GDPR, CCPA).
  • Sans Terra is not liable for your compliance obligations on sites you do not own or control.

6. External Service Dependency

6.1 Service Architecture

The Plugin relies on Sans Terra's external AI service infrastructure, including:

  • N8N workflow automation platform
  • OpenAI and/or other AI model providers
  • Cloud hosting services

6.2 Service Availability

We target 99.5% uptime for the external AI service infrastructure and make commercially reasonable efforts to maintain availability. However, we do not guarantee:

  • Uninterrupted service access
  • Error-free operation
  • Any specific uptime percentage as a binding commitment

Planned maintenance will be communicated in advance when possible. Service disruptions caused by third-party providers (AI model providers, hosting infrastructure) are outside our direct control.

6.3 Service Modifications

We reserve the right to:

  • Modify or discontinue the service
  • Change features or functionality
  • Update pricing for premium tiers
  • Require software updates

7. Intellectual Property

7.1 Plugin License

The Plugin is licensed under a General Public License (GPL) v2 or later. You may modify and distribute the Plugin under those terms.

7.2 Service and Branding

Sans Terra retains all rights to:

  • The Sans Terra name and branding
  • The service infrastructure
  • Sans Terra AI models and training data
  • Sans Terra Documentation and content

7.3 Your Content and Data

You retain full ownership of:

  • Your website content
  • Bot training data, knowledge base text, and configuration you provide
  • Conversation logs generated by your chatbot (stored in your WordPress database)
  • Customizations you create

By using the Plugin, you grant Sans Terra a limited, non-exclusive license to process your content solely for the purpose of delivering the chatbot service (e.g., transmitting training content and messages to AI providers to generate responses). This license terminates when you stop using the Plugin.

7.4 AI-Generated Content

AI responses may be inaccurate, incomplete, or inappropriate. The chatbot generates responses using third-party AI models based on the training content and configuration you provide. Sans Terra does not review, verify, or approve individual bot responses.

You, as the site owner, are solely responsible for:

  • The accuracy and appropriateness of your chatbot's responses
  • Reviewing conversation logs to monitor bot behavior
  • Ensuring your chatbot does not provide advice that violates applicable laws or regulations (including but not limited to legal, medical, financial, or other regulated advice)
  • Any claims, damages, or liability arising from your chatbot's responses to visitors

Sans Terra is not liable for any damages resulting from reliance on AI-generated content. If you operate in a regulated industry, you are responsible for ensuring your chatbot's configuration and responses comply with all applicable regulations.

8. Warranty Disclaimer

THE PLUGIN AND SERVICE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Plugin will meet your requirements
  • The service will be uninterrupted or error-free
  • Bot responses will be accurate or appropriate
  • Any defects will be corrected

9. Limitation of Liability

IN NO EVENT WILL OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED AMOUNTS ACTUALLY PAID OR PAYABLE BY YOU IN THE TWELVE MONTHS PRECEDING THE INCIDENT(S) GIVING RISE TO LIABILITY. IN NO EVENT WILL WE HAVE ANY LIABILITY TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFTS HOWEVER CAUSED AND, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Indemnification

You agree to indemnify and hold Sans Terra harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Plugin
  • Your violation of these Terms
  • Your violation of any rights of others
  • Content you provide for bot training
  • AI-generated responses produced by your chatbot, including any claims from visitors or third parties who relied on those responses
  • Your deployment of the chatbot on third-party sites (see Section 5.4)

Sans Terra will notify you in writing of any claim for indemnification.

11. Account Termination

11.1 Termination by You

You may stop using the Plugin at any time by:

  • Deactivating the Plugin
  • Deleting your account
  • Revoking your API key

11.2 Termination by Us

We may suspend or terminate your account, or revoke your API key, if:

  • You violate these Terms
  • You exceed usage limits through abuse
  • Your account shows suspicious activity
  • Payment for a paid subscription fails and is not resolved within 7 days
  • Required by law
  • We discontinue the service

11.3 Cancellation and Refunds (Paid Tiers)

  • You may cancel your paid subscription at any time through your account's Stripe billing portal
  • Upon cancellation, your subscription remains active through the end of your current billing period. You will not be charged for subsequent periods.
  • No prorated refunds are issued for unused time within a billing period
  • If Sans Terra terminates your account due to a violation of these Terms, no refund will be issued
  • If Sans Terra discontinues the service entirely, you will receive a prorated refund for any remaining prepaid period

11.4 Effect of Termination

Upon termination:

  • Your access to the service will cease
  • Your data may be deleted per our retention policy
  • Unpaid fees remain due
  • Sections 7-13 of these Terms survive termination (including Intellectual Property, AI-Generated Content, Warranty Disclaimer, Limitation of Liability, and Indemnification)

12. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes by:

  • Posting updated Terms on our website at least 30 days before the changes take effect
  • Sending an email notification to the address associated with your account
  • Displaying a notice in the Plugin admin panel
  • Updating the "Last Updated" date at the top of this document

For non-material changes (e.g., typo corrections, formatting), we may update the Terms without advance notice.

Continued use of the Plugin after the 30-day notice period constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Plugin and cancel your subscription before the changes take effect.

13. General Provisions

13.1 Governing Law

This Agreement will be governed, interpreted, construed and enforced solely and exclusively in accordance with the law of the State of Minnesota without regard to its conflicts of
laws rules. You hereby submit to the exclusive jurisdiction of state and federal courts located in Minneapolis, Minnesota. YOU WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY
ACTION TO ENFORCE OR DEFEND ANY RIGHT UNDER THIS AGREEMENT OR ANY AMENDMENT, ORDER FORM, INSTRUMENT, DOCUMENT OR AGREEMENT DELIVERED OR TO BE DELIVERED IN CONNECTION WITH THIS AGREEMENT OR ARISING FROM ANY RELATIONSHIP EXISTING IN CONNECTION WITH THIS AGREEMENT, AND AGREE THAT ANY ACTION WILL BE TRIED BEFORE A JUDGE SITTING WITHOUT A JURY.

13.2 Dispute Resolution

The following procedure shall be followed with respect to any dispute arising out of, or relating to, the subject matter of this Agreement. Nothing contained in this section will prevent a non-breaching Party from exercising their right to terminate this Agreement, including termination for non-payment.

(a) Negotiation. The Parties shall attempt in good faith to resolve any dispute promptly by negotiation between senior executives who have authority to settle the controversy. A Party will give the other Party written notice of any dispute not resolved in the ordinary course of business. Within 15 business days after delivery of the notice, the Party receiving the notice shall submit to the other a written response. The notice and the response shall include: (i) a statement of the Party's position regarding the matter in dispute and a summary of arguments in support thereof; and (ii) the name and title of the executive who will represent that Party. Within 25 business days after delivery of the notice, the designated executives shall meet at a mutually acceptable time and place, and thereafter as often as they reasonably deem necessary, to attempt to resolve the dispute. All reasonable requests for information made by one Party to the other shall be honored in a timely fashion. If the matter in dispute has not been resolved within 60 days after delivery of the notice, or if the Parties fail to meet within 25 business days of the notice, either Party may initiate the proceedings as set forth in the “Mediation” paragraph below.

(b) Mediation. If the Parties can’t reach agreement through negotiation, the Parties will engage a mediator to assist them with resolution of the issue. A Party wishing to engage a mediator to settle the dispute will send a notice of mediation to the other Party. The mediator must have experience in commercial transactions of the type in dispute. If the Parties have not agreed on a mediator within 20 business days of the receipt of the request for a mediator, or if the matter in dispute has not been resolved within 60 days after delivery of the notice to engage a mediator, either Party may initiate the proceedings as set forth in the “Arbitration” paragraph below.

(c) Arbitration. If the Parties can’t reach agreement through negotiation and mediation, the Parties will engage in binding arbitration to resolve the issue. A Party wishing to refer a dispute to binding arbitration pursuant to this MSA must provide notice to the other Party stating: (i) a description of the dispute, and (ii) that the dispute is being referred to binding arbitration. The Parties shall endeavor to agree promptly on a panel of three arbitrators, each designating one arbitrator. The two arbitrators so designated shall endeavor to agree promptly on a third arbitrator, which third arbitrator shall be the chair of the arbitral panel. Any Party may request the American Arbitration Association (AAA) to designate its arbitrator. If any arbitrator resigns, becomes incapacitated or otherwise refuses or fails to serve or to continue to serve as an arbitrator, the Party entitled to designate that arbitrator shall designate a successor arbitrator. If either Party fails to appoint an arbitrator within 45 days after the written notice that the dispute is being referred to arbitration, the arbitrator chosen by the Party that has chosen an arbitrator shall act as the sole arbitrator. In the event that the two arbitrators appointed by the Parties cannot agree on a third arbitrator within 10 business days following appointment of the second arbitrator, then the third arbitrator shall be appointed by the AAA in accordance with its then-applicable rules. The binding arbitration shall be conducted in Minneapolis, Minnesota. The arbitration shall be conducted under the then-applicable provisions of the AAA to the extent not inconsistent with the provisions of this section. Discovery will be limited in scope to books, records, documents and information related to the issue(s) in dispute.

13.3 Entire Agreement

Entire Agreement. This Agreement constitutes the entire agreement between the parties, and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement will be effective unless in writing and signed by the party against whom the modification, amendment or waiver is to be asserted. To the extent of any conflict or inconsistency between this Agreement and any marketing or other material, the terms of this Agreement will prevail.

13.4 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

13.5 No Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

13.6 Attorneys’ Fees, Costs, Disbursements, and Expenses.

Except in the case of fraud or a breach of intellectual property laws, the parties acknowledge that they are responsible for their own attorneys’ fees, costs, disbursements, and expenses incurred in connection with this Agreement.

14. Contact Information

For questions about these Terms:

Sans Terra
Email: support@easyaichatbot.ai
Website: https://easyaichatbot.ai

15. Specific Notices for WordPress.org Users

This Plugin is distributed through WordPress.org but is operated by Sans Terra. WordPress.org is not responsible for:

  • The Plugin's functionality
  • The external AI service
  • Data processing or storage
  • Support or maintenance

For Plugin support, contact Sans Terra directly through the support channels listed above.

By using the Easy AI Chat Bot Plugin, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.